FAQ

 

What are the cake topper made from?

You can choose from Acrylic, Bamboo, Fijian cedar, Glitter card stock with poplar wood.

We use premium quality 350gsm glitter card stock that does not shed.

 

Why has my wooden cake topper/bookmark got burnt edges?

Due to the fact your wooden cake topper/bookmark is laser cut it will have laser cut edges which means they will be burnt.

Laser cut wood will burn, where as acrylic will melt.  Being laser cut also means there many be imperfections such as smoke marks on the rear side of the product.

 

Are you cake toppers food safe?

Yes, our cake toppers spikes are made from food safe materials.

The Bamboo and Fijian cedar toppers are finished with a food-grade mineral oil.

Acrylic toppers are a non-toxic product.

 

Where are your products made?

All our products are designed and made in Australia.

 

What is 2-sided glitter cardstock?

The glitter card stock will be on both sides of the topper, with a clear food-grade spike attached.

 

What is Wooden 2-sided glitter cardstock?

It’s glitter cardstock mounted on both sides of the a wooden topper, with a clear food-grade spike.

It gives the topper a beautiful 3D look.   It’s also very sturdy, so you will be able to re-use it or put way as a keepsake.

 

Custom orders/special requests?

If you don’t see the design you are looking for, please don’t hesitate to contact us.

There are so many designs and fonts, that we couldn’t put them all on our website.

We will always try and design the right cake topper for you.

 

Can l get a refund or exchange?

Due to our products being custom made we do not offer refunds or exchange on any item.

Once your order has been placed online, we do not allow cancellations.  Please choose carefully.

Please contact us if you have any problems with your order.

 

Why can’t l see the options on your website?

You will need to clear your browser.

 

Do you ship internationally?

We currently only ship within Australia.

If you are enquiring from another country, please email us and we let you know if we can ship to you.